01

Written estimate

Provide an itemised estimate before planned procedures and day-care treatment.

02

Insurance documents

Supply the documentation Lavender Lane is authorised and able to provide.

03

Explain exclusions

Clarify what is not included, what may change and what depends on insurer approval.

04

One point of contact

Our team helps families understand the process and follow-up documents.

Questions parents ask

Costs and insurance questions, answered.

Estimates, documentation, and what we can clarify before planned care begins.

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Do you offer cashless insurance?

Coverage depends on the insurer, policy and service. Confirm the current panel and documentation process before treatment.

Will I receive an estimate?

For planned procedures and day-care treatment, families should receive a written estimate before the procedure.

Does an estimate guarantee insurer approval?

No. Insurer approval depends on the policy, documentation and insurer decision.

Can you help with documents?

Our team can help organise the documentation Lavender Lane provides for the claim process.

A clearer next step starts with one conversation.

Tell us what is happening. We will help organise the most appropriate starting point.